Customer Support
Comprehensive resources and assistance to ensure your success with PortaFide solutions.
Documentation: Comprehensive Technical Resources
Access detailed API documentation, integration guides, and best practices to accelerate your implementation.
Secure Information Exchange Server APIs
- Ekko Message Bus API
- Seats (Direct/TIM+ Addresses)
- Identity Management
- Wallet
- Channels (DSM, TIM+, IHE, FHIR, etc.)
Trust Framework
- Human Identity – CARIN Alliance
- Organization Identity – Global Legal Entity Identifier Foundation (GLEIF)
- AI Agent Identity – Center for AI Standards Initiative (CAISI)
Sovereign Independence
- Secure Information Exchange Server Independence
- Organization Verification (Certificate Authority independence)
- Identity Verification (Registration Authority independence)
- Address Provisioning (Address Directory independence)
Trusted Messaging Protocols
- Direct Secure Messaging
- Trusted Instant Messaging Plus
- Facilitated FHIR
- EDI
- EBXML
- NIEM (National Information Exchange Model)
- A2A (Agent to Agent Protocol)
- MCP (Model Context Protocol)
Foundational Protocols
- SMTP, S/MIME
- XMPP
- HTTPS
- FTPS
Training: Expert-Led Learning Programs
On-demand courses and live training sessions help your team maximize the value of PortaFide solutions.
- Identity Proofing
- Direct Secure Messaging
- Trusted Instant Messaging Plus
- Facilitated FHIR
- EDI
- EBXML
- A2A (Agent to Agent Protocol)
- MCP (Model Context Protocol)
- Ekko Channel Management
Resources
- Technical Brochures
- Industry Brochures
- Networking Brochures
- Privacy & Security Brochures
Support: 24/7 Expert Assistance
Our dedicated human and AI support team is available around the clock to help you resolve issues and optimize your operations.
- FAQ — we might already have a solution for you
- Chatbot Support — 24x7x365, our chatbot never sleeps or takes bio breaks
- Human Customer Support — 8x5x340… or so… depending on bio breaks